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Return Policy

RETURN AND REFUND POLICY

 

1. Cancellation

We accept order cancellation before the product is shipped (normally within 48hours). If the order is cancelled you will get full refund. Please do understand that We cannot cancel the order if the product is already shipped out. 

 

2. Repair

All our products enjoy 12 months warranty,  if products under this period, dentalplaza provide repair at no cost, but customer should take the shipping freight. If over this period, we will charge very low for repair. 

 

How can i find the warranty on my products

The Warranty information can be seen on our website, in the items information, under Warranty. While we keep a record of all sales and also of all listings even after the item is sold out, we suggest you keep a printed copy of the listing or invoice for warranty purposes.

 

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3. Return

1) We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. 

2) To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 

3) Customers will only be charged  for shipping costs of returns (if the item is in good condition); No restocking fee to be charged to the consumers for the return of a product.

 

For Faulty Or Damaged Item

1) All products purchased from dentalplaza.co.uk come with warranties and are fully guaranteed.

2) There are occasionally items that do not work as intended, or get damaged in transit. In the event of this happening with an item you have received, please email our Customer Service team and give a full detailed description of the problem, as well as your Order Number.

3) Depending on the problem our customer service team will determine how best to resolve your problem with the minimum inconvenience to you.

4) If it is found that the item you received is faulty then we (or the originating supplier on locally sourced products) will exchange it at no cost to you. If neither ed-instruments, nor our supplier, has any more of the product in stock, then a full refund will be provided.

5) If you have received an item that is damaged it is important for the purposes of our insurance claims that you take digital photos of the carton as it arrives and also of the damaged articles. We will replace any items damaged in transit, at our cost, just as soon as we receive the damaged item back, or in many circumstances, as soon as we receive the photos. We apologise for any inconvenience.

6) You must notify us within 7 calendar days from the date of your product being dispatched from our warehouse of any damage or faults. After this time period your product's normal warranty applies.

 

Please Note

 

We will still accept your item if you no longer have the original packaging, just as long as it is according to our Returns Policy click here(Faulty or Damaged items only). However, we would prefer the original packaging. Please make sure the item is securely packaged so that it won't incur further damage in transit back to us.

 

This does not apply to items that are for exchange due to your choice. In these situations, complete and intact packaging is required including all tags, manuals and accessories. The product must be returned to us in AS NEW condition.

 

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4. Refund

 

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

A. No product problem but want to return back, partial refund will be credited, usually deduct shipping fright, service fees and return tax.

B. Product problems please return back with a cheap shipping company for exchange or refund.

 

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